Last updated: October 16, 2026
The short version: orders ship within 2–3 business days and arrive in 7–9 business days in the US. Shipping is free on orders over $59.99, otherwise a flat $9.90. Every order is tracked.
Shipping rates and times (United States)
| Order total | Shipping cost | Processing time | Delivery time |
|---|---|---|---|
| Under $59.99 | $9.90 flat rate | 2–3 business days | 7–9 business days |
| $59.99 and over | Free | 2–3 business days | 7–9 business days |
Processing time is how long it takes us to pack your order and hand it to the carrier. Delivery time is the carrier’s transit time after that. Business days are Monday to Friday, excluding US public holidays. We ship to all 50 US states.
PO Boxes and military addresses
PO Boxes: we can ship to a PO Box, but the parcel is held at your post office for you to collect, so you’ll need to pick it up in person. APO/FPO/DPO: we can’t ship to military or diplomatic addresses at the moment. Please use a street address if you can.
Where your order ships from
Our squishies ship from China, where they’re made. Shipping direct from the source is how we keep prices low. Your order travels by tracked air freight and is handed to a local US carrier (usually USPS) for the final delivery.
Duties included. All US customs duties and import fees are already paid by us. There is nothing extra to pay when your parcel arrives: the price you see at checkout is the price you pay.
Holiday orders
Carriers get busy in November and December, so if you’re buying gifts, order early. We can’t guarantee delivery dates, but we’ll always tell you if we expect a delay.
Chinese public holidays. During Chinese New Year (usually late January or February), Labor Day (May 1) and National Day (October 1), factories and carriers in China slow down or close. Orders placed around these holidays can take 3–4 extra days, sometimes longer.
Tracking your order
When your order ships, we email you a tracking number and link. Tracking can take 2–3 days to start updating while the parcel is in transit. You can also check your order status on our Track Your Order page.
Late, lost or stuck parcels
If your tracking hasn’t updated for 7 days, or your order hasn’t arrived 20 business days after it shipped, email us at hello@puffsquishy.com with your order number. We’ll chase the carrier and, if the parcel is lost, send a replacement or a full refund, your choice.
Marked as delivered but not received
If tracking says your parcel was delivered but you can’t find it, check with neighbours and around your building first, then email us at hello@puffsquishy.com within 7 days of the delivery date. Carriers usually won’t open an investigation after that, so please don’t wait.
Unattended deliveries
If you ask the carrier to leave your parcel at the door, in a yard or another unsecured spot, we can’t be responsible if it goes missing after delivery is confirmed.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email us within 12 hours and we’ll fix it before your order ships. We can’t redirect parcels that have already shipped.
Missing or unclear details. If your address or phone number is incomplete, we’ll email you and hold the order for 5 business days. If we can’t complete the details in that time, we’ll cancel the order and refund you in full.
International orders
Right now we only ship to the United States.